Service: Online Facilitation Recruitment and Support
Sector: Higher Education
Keele Business School (KBS) at Keele University is known for its outstanding student satisfaction, ranking in the top three UK institutions for business and administrative studies (PTES, 2019). In 2020, KBS launched three fully online, asynchronous MBA programs, attracting a diverse global cohort.
With strong enrolment and the flexibility for students to join up until the teaching period began, KBS faced a challenge: how to quickly and reliably hire qualified teaching staff at short notice.
Curio Faculty partnered with KBS to provide a solution.
We began by meeting with the KBS team to understand the course structure and define the ideal academic and professional profile for online facilitators. As KBS was early in its journey with fully online courses and external teaching support, we offered guidance informed by our previous work with leading institutions.
Together, we designed a flexible, scalable facilitation model tailored to KBS’s course structure and adaptable to enrollment fluctuations. Drawing on our pool of academically qualified subject-matter experts with online teaching experience, we quickly identified suitable candidates. Our community of facilitators is experienced in delivering short, asynchronous courses – a unique skill set that ensures high-quality engagement and learner outcomes.
Within four weeks, we successfully recruited, contracted, and onboarded a facilitator for the MBA course. Our recruitment model and capability framework enabled KBS to meet teaching needs quickly and cost-effectively – all while maintaining its high standards for student experience.
We collaborated closely with the KBS module leader and our facilitator to refine the delivery model, ensuring it aligned with the university’s expectations around quality and student satisfaction.
“Curio were responsive and flexible. They provided us with details of several online tutors to select from, and the tutor who supported us on the modules was not only very experienced and extremely professional but was a real pleasure to work with from start to finish.”
– Dr Will Foster, MBA Director, Keele Business School